last edited 5/28/2020
How do I get a library card?
We're currently only able to issue E-Cards, which can be used for digital content such as e-books and downloadable audiobooks, Consumer Reports, and other online resources available through the Monroe County Library System. Apply for an E-Card here: https://libraryweb.org/using_the_library/e-card-registration/
Can I return items I've borrowed?
Yes, our drive-up book drop is open 24/7, and you may return items at any time. They may not immediately be removed from your card because we quarantine all returns for 72 hours before discharging and shelving them, but we'll be sure to back date the return so you aren't charged overdue fees.
Can I borrow e-books from the library?
Yes, if you have a valid library card or E-Card, you can borrow e-books and digital audiobooks through OverDrive. You can find information to help you get started using OverDrive here, but we also help people with e-books and their tablets/phones/e-book readers in the library and via the telephone every day. Just call or email firstname.lastname@example.org during normal library hours.
Do you accept book donations?
We can't accept book donations. Due to the COVID-19 pandemic, we are working with a greatly reduced staff and no volunteers, so we don't have the ability to handle book donations at this time.
Are you able to print documents for me?
Not at this time, but that's a service we hope to be able to offer at some point.
What’s your holiday schedule?
We close on New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day. We are open during several holidays when other institutions are typically closed, like Columbus Day, Veterans Day, Presidents’ Day, and Good Friday. For updates on our hours, call the library, check out the news, visit us on Facebook, or follow us on Twitter.
Are you hiring?
Not at this time.
Do you provide accommodations for the deaf and hearing impaired?
We welcome all community members, regardless of levels of education, experience, physical or cognitive abilities. HPL staff can accommodate closed captioning requests for most digital events, given 48 hours advance notice. Our Wednesday morning storytime (10:45 am on Facebook) is available with closed captioning weekly. Requests for CC can be directed to email@example.com (adult services) and firstname.lastname@example.org (youth services). Sign language-interpreted storytimes are offered monthly to kids of all ages. Check our online calendar for our storytime schedule.
Can you show me how to use Zoom so I can participate in the library's online classes and events?
HPL staff regularly offer small group Zoom training classes called Zoom Exploration Sessions. These sessions are designed to give beginners a chance to test-drive the video conferencing platform in a friendly, low-stakes environment. Those who enroll will learn how to both actively participate in a Zoom meeting and to host one of their own. Come once or as many times as it takes for you to feel confident using Zoom. Sign up for the session that fits your schedule using our online calendar.