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Learning from You

December 19, 2012 at 4:11 PM

Many thanks to all of you who participated in the survey we conducted this past June. We learn so much from surveys like this. Sometimes they help us identify problems that have simple solutions. For instance, many people commented that the lit sign in our DVD area was too noisy, so we had it modified. Visitors and staff are both enjoying the quiet. Several people commented that our open/closed and hours signs are difficult to read, so we’re working on signs that will be clearly visible from a distance.

We learned some other interesting things that will help us as we move forward. For example, 92% of respondents come to the library for reading materials, while only 46% come in for movies, music, and other media. It doesn’t surprise us that books are still popular--we checked out almost 200,000 books last year--but it’s enlightening to see how highly people value them in comparison to some of the other materials we offer. We also learned that 57% of respondents have MP3 players and 46% have ereaders. Many of these users are interested in borrowing digital audiobooks and ebooks, but comparatively few (29%) had used OverDrive (overdrive.libraryweb.org), the library’s source of downloadable content. Many reported that they had no idea OverDrive existed. This gives us an opportunity to work on marketing and training to bring this valuable and needed service to more of our community.

Input from our users is one of the things we find most helpful as we make decisions and plan services. We learn from surveys like this, but we also learn from comment cards, emails, informal conversations, usage statistics, and national studies. If you have ideas about the library, we’re glad to hear them. You can send a note, email me at afurness@libraryweb.org, or call me at 444-2301.

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